Frequently Asked Questions

What is Kennel Cough?

Kennel cough is a fairly common ailment in dogs. People tend to associate it with dogs who have recently been boarded (or “kenneled”). However, your dog could contract kennel cough anywhere they come into contact with other dogs; such as, the groomer, the veterinarian’s office, in dog obedience class, at a dog show or any other dog related event. Any time your dog is in the vicinity of an infected dog, the potential exists for infection. Kennel cough is caused by an airborne virus, which is highly contagious. The incubation period is about 7-10 days, meaning your dog will not display symptoms of illness for about 7-10 days following exposure to the virus.

How do I prevent my dog from getting kennel cough?

Vaccinating your dog with the Bordetella vaccine can help reduce their risk. However, be aware that your dog can still contract the Kennel Cough virus even if he or she has been vaccinated. There are many strains and mutations of the virus, making it a hit or miss whether the vaccine used on your dog will be the right one for the strain with which your dog comes in contact with. This is similar to the “flu shot” for people; each year a vaccine is developed based on which strain(s) are suspected to be most prevalent. Simply put, having the flu shot does not guarantee you won’t get the flu and when your dog has a Bordetella vaccination it doesn’t guaranteed he or she won’t get kennel cough. A strong immune system is best defense against viruses. This is why several dogs could be exposed to the kennel cough virus but only one may actually contract it.

What vaccinations does my dog need?

• DHPP – Given at least 14 days prior to check-in; renewed every 1 to 3 years.
• Rabies – Given at least 14 days prior to check-in; renewed every 1 to 3 years.
• Parvo – Given at least 14 days prior to check in
• Bordetella –   If this is the dog’s first bordetella vaccination, it must be given 2 weeks prior to boarding.  After that, bodetella must be renewed every 6 months. If the vaccination is given at the time of the previous vaccination expiring, at least 24 hours prior to check-in if the dog has previously been immunized. Our protocol of every 6 months is consistent with boarding industry best practices, and is required, even if your veterinarian’s protocol is different.

What vaccinations does my cat need?

• Rabies – required once every three years
• FCRVP – required once every year

Will you give my dog their medications?

Of course! We can give any form of non-injectable medications as specified. Please make sure all medication is clearly labeled and dosage instructions are included.

What are your policies regarding dogs from the same family, can they stay together?

We will always keep dogs from the same household together, unless otherwise instructed. It is our experience that dogs from the same family like to remain together throughout their stay, whether in the play areas or in the same hotel room. Additionally, lower rates are offered when more dogs in the same family are staying with us!

Will someone be there at night with my pet?

YES! we provide 24 hour staffing to ensure your pets safety and comfort.  This gives us all peace of mind- your pets being is our greatest concern.

Do you have outdoor space?

We are a completely indoor facility, but have one fully enclosed outdoor section only accessed from within the building. This area is used for supervised play times only!  You do not have to worry about your dog being out in the heat, cold, rain or snow.  This provides the highest safety, and comfort for your pets.

Do you have accommodations for senior pets?

YES! Being away from home can be more stressful for older pets then younger ones.  They are more set in their ways, and their patterns are more deeply integrated.  We have taken steps to make sure your senior pet goes home happy.  We have more one on one attention given, extra soft temperpedic bedding, separate geriatric suites, comfy padded floors with radiant heating, All complimentary.  If your pet does need medication or a certain way of doing something please be honest with our staff their main priority is to make your pets stay at Pet Hotel Hadley the best we can make it.  So remember to label everything and if you can make a chart with directions and time schedules so we can make your pet on the same schedule as they would be at home.

Is their a specific type of collar my dog should wear to daycare?

YES! all dogs must wear a snap collar and identification tags.  Always remember to bring your dog into the building on a leash!

Can I take a tour of the facility?

Absolutely! In fact we encourage it.  Please call for information on tour availability and to schedule your first tour today!

What happens if my dog gets sick or injured?

In the case of an illness or injury, Pet Hotel Hadley will make every attempt to contact you or your emergency contact. In the event that no contact can be made, PHH will assume the role and seek veterinary attention. We reserve the right to choose the veterinary clinic of our choice. In this case, all veterinary costs incurred will be the responsibility of the owner and a nominal veterinary transport fee will also be applied.

I have a new puppy and need to go out of town, at what age can I board my pet?

Your pet should be at least 4 months old. The reason for this is because they need to be current with the series of distemper/parvo vaccines as well as rabies and vets will not give a rabies vaccine to a dog under 4 months old.

Am I required to have my pet spayed and neutered prior to boarding?

No, we do not require your pet to be spayed or neutered, but not being spayed or neutered limits who your dog will be able to play with. We do not charge extra for your pet because they are not spayed or neutered.

Dogs must be at least 6 months or older to attend Daycare or Boarding.

Can my two cats stay together?

Yes, if they are of average size and get along fine, we would encourage you to choose to do so. We recommend that you choose to board your multiple cats in the suites, as they are more roomy and fun! NOTE: Multiple cat discounts are given only to those housed in the suites

What are your hours?

Our Hotel is staffed 24 hours a day 7 days a week. Our check in/out time is 7am-7pm Monday through Sunday. If you need to pick up or drop off earlier or later please contact us and arrangements will be made accordingly.

What is included in the daily rate for my dog?

Each room is private and includes comfortable bedding and bowls. Guests in our Standard Rooms enjoy a half-day of daycare (or they may enjoy a full day for an additional charge). Guests staying in our suites will enjoy a complimentary full day of daycare or two of the following: a half day of daycare, or 2- 20 minutes of private play. Our staff will prepare your dog’s food as he/she likes it – hot or cold. Best of all, there is no shortage of love and cuddles.

What time is check-in and check-out for hotel stays?

Pets can be checked in anytime between 7am and 7pm.  Checkout time is anytime before 3 pm, 7 days a week.  A half day of daycare will be charged if guests are not picked up by 3pm.

What do I need to make a reservation?

We’ll need a little paperwork — don’t worry, it doesn’t take long. Please provide:

• Current vaccination documentation
• Services Agreement (signed)
• Pet Hotel Hadley Rules (signed)
• Guest Profile (filled out)